http://dot2dothealthcareblog.com/2007/09/05/machine-vs-complaining-employee/ tray dunaway md: speaker : author : surgeon : educator : dotsultant : visionary Wed, 07 Jan 2009 09:44:59 +0000 http://wordpress.org/?v=2.5 http://dot2dothealthcareblog.com/2007/09/05/machine-vs-complaining-employee/#comment-116 admin Wed, 12 Sep 2007 04:28:39 +0000 http://dot2dothealthcareblog.com/2007/09/05/machine-vs-complaining-employee/#comment-116 Bueno and Bravo Mary! I think customer service really started slipping when McDonalds started putting the "double checked" sticker on the drive through window bags... it represented NOTHING in the way of an actual "double check" and was an ostentatious way of window dressing, literally and figuratively, of substandard customer service. Tray Bueno and Bravo Mary! I think customer service really started slipping when McDonalds started putting the “double checked” sticker on the drive through window bags… it represented NOTHING in the way of an actual “double check” and was an ostentatious way of window dressing, literally and figuratively, of substandard customer service. Tray

]]> http://dot2dothealthcareblog.com/2007/09/05/machine-vs-complaining-employee/#comment-109 Mary Newberry Lamb Tue, 11 Sep 2007 02:02:17 +0000 http://dot2dothealthcareblog.com/2007/09/05/machine-vs-complaining-employee/#comment-109 Now you've really struck a nerve, Dr. D! I agree 101% that basic human kindness has left the building, at least when it comes to customer service. I stood in line at Home Depot for 20 minutes today, with Drano and a new bucket (no need to tell you how MY day was going) waiting to give someone my money. The two cashiers were having an animated conversation in their native language about who-knows-what, and ignoring the ever lengthening line of people. When I had my turn, I asked them politely IN PERFECT SPANISH what was the delay? The were astounded that I DID know what they were complaining about, and I offered to tell their supervisor how unhappy they were with their customers. They couldn't get me out of there fast enough. Now you’ve really struck a nerve, Dr. D! I agree 101% that basic human kindness has left the building, at least when it comes to customer service. I stood in line at Home Depot for 20 minutes today, with Drano and a new bucket (no need to tell you how MY day was going) waiting to give someone my money. The two cashiers were having an animated conversation in their native language about who-knows-what, and ignoring the ever lengthening line of people. When I had my turn, I asked them politely IN PERFECT SPANISH what was the delay? The were astounded that I DID know what they were complaining about, and I offered to tell their supervisor how unhappy they were with their customers. They couldn’t get me out of there fast enough.

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