Well it hasn’t been. It’s been an amazing success. But why? To a large degree it’s been from the formation and use of rapid response teams. RRT works like this: ANYONE, from a housekeeper to a physician, from a nurse to an administrator, can call a RRT effort. But embracing “failure” has been key to […]
They were sprawled out on the sectional sofa like scattered laundry, mandibles hidden behind $1.29 plastic bags of frozen peas, eyes slitted, bodies immobile.
My two oldest children had a end-of-summer-before-college-begins preemptive assault on wisdom teeth this morning. As this surgeon played the role of the nurse, Jane went to the grocery store to get a […]
Monday night, I stayed at the Comfort Inn in Shawano, Wisconsin, (Free breakfast, free internet access, btw… in relationship to my posting yesterday.) Â A reasonable substitute for my preferred choice when no Hampton Inns are nearby. The Comfort Inn also had an interesting sign next to the third floor elevator and stairwell.
It reads “Rescue Assistance […]
I like, no, love free stuff.
I’m in Wisconsin and staying at the Hampton Inn in Appleton. I like staying at Hampton Inns because I get free stuff at Hampton Inns.
Well, it’s not free. I pay for it alright, but the stuff just feels free. And that’s all that really matters, how someone feels.
I stay at […]
In the wake of the a national tragedy, and shame, the collapse of the I-35 Bridge in Minneapolis, our The State newspaper today is pointing out the fact that more than 1,000 South Carolina bridges have the same deficiency rating as the one that came down yesterday in Minnesota. I’m sure this is applicable for many […]
I read with great interest a recent editorial by Dr. Scott Haig, an Assistant Clinical Professor of Orthopedic Surgery at Columbia University College of Physicians and Surgeons who also is in private practice in the New York City area. The piece appeared in Time online and you can read it here.
I saw a reflection of […]
I recently did a keynote presentation for the Ohio State Medical Association and a breakout session on my Risk Based Coding TM algorithm. Between the programs I visited the vendor displays to see what’s new.
OK….. I didn’t do this to “see what’s new.”
I was trolling for “snags.” Since my youngest daughter was little, she’d always […]
I was speaking at a practice management seminar today in Ohio and had the opportunity to listen in to a customer service program. The point was about “customers.” A primary care physician, (PCP), has one “customer,” his or her patient. When the patient is referred to a specialist, the specialist now has two customers. The […]
Day three of my NSA convention found me attending two memorable general sessions. The first was with Dan Burrus, CSP, CPAE. I had heard Dan speak a number of years ago and didn’t want to miss it. So before my Oakstone Teleconference on Physician Documentation at 1pm Eastern, (10am Pacific), I zipped in to […]
One of my blog readers shared an email he received from Doctors For Medical Liability Reform about Katie Couric’s CBS Evening News broadcast from a maternity ward in Philadelphia, (my Medical School Hometown), days before escalating medical liability concerns contributed to forcing the ward to close it’s doors. The story also goes on to tell […]
